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United Airlines to introduce New Executive Pay Scheme Based on Customer Satisfaction

The Independent

United Airlines is to introduce a customer satisfaction-based pay scheme in the wake of the violent ejection of a doctor from one of its planes. The company's chief executive, Oscar Munoz, will not ascend to the role of chairman in 2018 after his contract was amended following the incident, which was captured on video. Millions watched footage of Dr David Dao, 69, being dragged bloodied and screaming from his seat on a United flight which the airline said was needed by one of its employees...

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