Churn and Burn: Why Customer Success Needs to be a Board Priority - forbes.com -BoardProspects

Churn and Burn: Why Customer Success Needs to be a Board Priority

forbes.com Dec 3 2013 BoardBlogs

Last month I was sitting in a board meeting for one of my portfolio companies, a fast-growing software-as-a-service business serving digital marketers, and two interesting things happened. First, the company reported it had zero customer churn (or 100% retention) in the quarter for the first time in its history...
Read Full Article

Bookmark or Share this article

Login to comment.
Related Articles
- 'If I Had More Time I Would Have Written A Shorter Letter' - Integrated Reporting also categorized in BoardBlogs
- The Power Of Investors When It Comes To Honing Corporate Governance also categorized in BoardBlogs
- EYVoice: Why Many Directors Prefer Private Company Boards also categorized in BoardBlogs
- Six Years Later, The Problem at HP is Still the Board also published in forbes.com
- Why Jos. A. Bank Fights For Men's Wearhouse also categorized in BoardBlogs
- Third Point Capital's Dan Loeb Talks About Sony; Olympus Rising also categorized in BoardBlogs
- Getting Gen-Y on Boards (of Directors) also published in forbes.com
- Jamie Dimon's Power Struggle: Loses Bank Chairman Role, A Bigger Blow May Come Next also categorized in BoardBlogs
- 'The Real Opportunity On Diversity Is To Be More Thoughtful' also categorized in BoardBlogs
- EYVoice: Why You Should Act Like An IPO While You're Still Private also categorized in BoardBlogs

Search:
Categories
1. BoardProspects Features:
  BoardBlogs, BoardKnowledge, BoardMoves, BoardNews, BoardProspects Announcements, BoardProspects CEO, CEO Blog, In the News, Partner Publications, Question of The Week, Sponsored Content
Topics Mentioned
Authors
- My Say